Customer Services

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Click and Collect

How does click and collect work?

Our Click & Collect service is ideal if you want the convenience of shopping online, but don’t want to wait for delivery.

You can reserve your items online and then pick them up from our store or warehouse when they arrive in stock. Everything can be done at a time that’s convenient with you and it saves you a delivery charge too.

But please make sure you check product dimensions before setting off to collect – there’s nothing worse than finding something won’t fit in the boot when you’ve got all excited!

Most of our products come fully assembled and you can always give us a ring if you have any questions or queries.

STEP 1

Add your items to the basket and proceed to the checkout.

STEP 2

At the checkout, you’ll see a section called ‘Delivery Options’.

This is where you can select to Click & Collect from the store or warehouse. (Please note that not all products are available for Click & Collect).

Once you’ve selected this option, please proceed to checkout.

STEP 3

Once your purchase is ready, we’ll contact you to arrange a date for collection.

We don’t always have things in stock, so there may be a small delay – in line with the stated delivery time – before we get in touch. But please do give us a ring if you have any questions or queries about your Click & Collect order.

Please remember to bring a copy of your Order Confirmation and one form of identification (a driving licence or bank card should be fine) when you come to collect.

When can I collect my order?

When using our Click & Collect service, please keep in my the estimated delivery time on your order form as this is when your goods are likely to arrive with us. Once with us a member of our Delivery Department will contact you to arrange collection.

In some cases your order may arrive with us sooner than expected, in which case we will contact you to arrange collection.

Where do I collect my order from?

Currently all orders are collected from our main warehouse unless discussed otherwise. When we contact you to arrange collection we will also notify you of where you will need to go to collect your order.