UK Mainland Deliveries
We pride ourselves in being an independent store based in Macclesfield, Cheshire and all our deliveries within a 50 mile radius of our store will be fulfilled within the estimated delivery time.
Christmas Delivery and Collection Information
- Last Orders for Pre-Christmas Delivery: Place your orders by 12pm on the 19th of December to ensure delivery before Christmas.
- Click & Collect: Available until midday on 24th December for those last-minute purchases.
- Christmas Warehouse Closure: Our warehouse will be closed from 24th December to 6th January, with no orders dispatched during this time.
How much is delivery?
Click & Collect - FREE
Available 5 days a week (Monday to Friday, 9:00am to 5:00pm). Click & collect items can be collected from the store at weekends however our delivery department will need 48 hour notice.Once all your items are in stock, we will contact you to arrange collection. Click here for more information.
Accessories - £4.95
Free Delivery over £50
Delivery by Arighi Bianchi or via our accredited 3rd party partners (Parcelforce / DBS couriers), within 3-5 working days.
Please note that for heavier items such as mirrors, additional shipping fees will apply.
Arighi Bianchi White Glove 5 Star Delivery Service - Price based on postcode
With our white glove 5* delivery service, we will deliver your furniture in our distinctive Arighi Bianchi delivery vans with our highly experienced two-man delivery team. Our delivery ambassadors will assemble any large items and even take away all the packaging when they leave.
Unfortunately, we are unable to process orders which require delivery to the following areas: Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Republic of Ireland. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.
Furniture Removal
For a fixed charge of £75, our delivery men will remove and dispose of your old mattress, bed or sofa completely fuss free! Just let the team know you want to add this service on when they call to arrange delivery.
How will my order be delivered?
Where possible, we aim to deliver your furniture in our own-brand vans with a highly experience two-man delivery team, who will aim to make your delivery day pleasurable and stress-free.The day before your furniture is due to arrive, we will contact you with an estimated time slot for delivery. If it's useful, we can also contact you 30 minutes before it's due to arrive.
If you've bought several things, we usually delivery everything together once all your items are in stock. However, if you need one thing urgently, please let us know and we'll do everything we can to help.
In most cases, unless the item/s delivered are self-assembly, providing access is available our delivery team will place your furniture in your chosen room and remove all packaging if needed. Please ensure to thoroughly check your furniture before signing the delivery note confirming the item/s have been received.
For long haul deliveries, unusual routes or smaller items - we reserve the right to use a third-party courier service where necessary.
Accessories
For accessories, deliveries will be made using a third-party service that will require you to either be available for collection or to designate a neighbour/safe location in which to leave your item/s. Delivery will be attempted 3 times, after which the item/s will be returned to us and we reserve the right to charge £5 to cover costs borne by the company if this happens.
If you have any concerns about you accessory delivery or know you won’t be available on the delivery date, please contact us on 01625 613333.
I ordered an in stock item, will it arrive sooner?
We aim to deliver all item/s as quickly as possible, but please allow up to 3 weeks for delivery of in stock products as timings can vary based on your delivery area. We can never be sure how busy our delivery team is going to be.
When will my order arrive?
As a number of our products are made for you (made to order, bespoke or not in stock) delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order to give you an idea of when our delivery team will be in touch. In some cases, stock arrives with us sooner than expected, and once the stock is with us, we will contact you to arrange a delivery date.
For in stock items, we usually give an estimated delivery time of up to 3 weeks. In many cases, in stock items can be delivered sooner, depending on delivery location and availability.
If you are looking for a little more information on our deliveries, please contact the store on 01625 613333.
Why is my delivery later than expected?
We always try to make deliveries on time but occasionally things don't go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.
The delivery times we give are an approximation and are given in good faith, but we can't be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.
Sometimes, we may come across delays or restrictions in your area which mean we can’t get to you as quickly as we’d like. These things are very often out of our control, but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.
What if the furniture doesn't fit on delivery?
When you place an order, please be aware that it's your responsibility to let us know of any difficulties we may have delivering to your property - narrow stairs or doors, for instance. We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please just get in touch.
Click here for some tips to keep in mind when checking your home for access. Also, please note we're only responsible for delivery to your front door: any costs incurred affecting delivery - like the removal of doors or windows - are not the responsibility of Arighi Bianchi.
